If unsuccessful the Three Care agent may direct you bring the device to your nearest Three Store to get the device unlocked. We will assist you by talking you through how to input the code into your device. The first step if that occurs is to Contact Three Care. On rare occasions, the Unlock Code fails to unlock the device. Here is a list of all the different procedures and instructions 1.6 If my Unlock Code doesn’t work: Manufacturers have varying procedures to follow when entering the unlock code on the device the codes into their devices 1.5 How to I enter the unlock code into my device We will contact you within 2 working days via your chosen contact method to let you know whether we have the device on file or if we need to contact the manufacturer. Please click here to see the turnaround times specific to your device. Different manufacturers have varying turnaround times. If we do not have your unlock code on file we will contact the manufacturer for the Code. We have a large number of unlock codes on file, so in most cases you will receive your Unlock Code within 3 working days. 1.4 How long does it take to get my Unlock code? The device must be a Three Ireland device and associated to a Three Ireland account.Ĭlick here to request your unlock code. Your account must not have an overdue balance. Your account must not currently be suspended. You can Contact Us to have your device associated with your account. The device must be associated to a Three Ireland account and you must have topped up by €150 since your device was associated with a Three Ireland account. The device must be a Three Ireland device 1.3.2 Criteria for Three Ireland Services Hutchison Limited (Formerly O2) customers If you are still within your minimum term, you'll have to make a payment equivalent to the total of all the monthly charges still remaining for your agreed minimum term before we will issue your unlock code. If you have completed your minimum term period and not upgraded, we'll issue the unlock code, for the original/previous device, free of charge. Your account must not be currently suspended by Collections or our Customer Protection Team. This doesn’t include any bonus or promotional credit. The device must be associated to a Three Ireland account and you‘ll need to have topped-up your prepay account by at least €130 before we will issue your unlock code. 1.3.1 Criteria for Three Ireland (Hutchison) Limited customers Please find below the relevant eligibility rules. 1.3 What are the eligibility rules to get an unlock code? Please see section 1.3 below for the specific unlock Code eligibility Rules that apply to you. You can find your IMEI by typing *#06# into the device. You will need the device's IMEI number to request an unlock code. Your device may not be network locked if it has been sourced via a third party. Important - Before submitting this request to unlock your device, please insert a non-Three SIM card into your device to confirm that the device is currently locked. by anyone other than us or the device manufacturer). You can request your unlock code here or through our Care teamĭuring the term of your Agreement for the supply of Three Services, you must not permit your device to be unlocked via any unauthorised manner (i.e. If you have a device that you've bought from Three, we'll unlock it for you once you meet our eligibility rules. Three devices are locked to the Three Network and you are restricted from using the Three Device on any other network (unless you are roaming).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |